Hayat Vacations Dubai, United Arab Emirates — fraud by this holiday package provider

Hayat Vacations Reviews & Complaints

Scam Reported By: Muhammad Bajwa

www.hayatvacations.com
Office No 410, 4th Floor, Al Makateb Towers Near Deira City Center – Dubai – United Arab Emirates
+971 4 293 8500

I would like to share my review about Hayat Vacations (A division of Hayat Loyalty Card Services LLC). I got package for 12,750 AED in August and nobody is responding on any of the contact, no response to emails, land line or mobile. This behavior is clearly showing their intention to do fraud. I have read their complaints on different consumer complaints websites but none of the person have shared a way to contact them, so as to get together and take action against them by raising our complaints to Dubai Economic or Consumer Department.

Dear all, i have made an email account for all of us to get in touch to go dubai police and other govt departments, who ever is scammed by them can email on the following email id:- [email protected] , so we can have conversation for further as well.
Thanks.

49 thoughts on “Hayat Vacations Dubai, United Arab Emirates — fraud by this holiday package provider”

  1. Yes this is true they are fraud. We also got to pay them and knowing we are in Dubai, we are confident that we will have the best yet we have been scammed. I wonder how they exist here in Dubai hope authorities find this out and will no longer operate . they don’t respond to any of our emails or whatsoever. I’m encouraging everyone as well to complaint at DED. UAE which I saw from another complainant.

      1. similar case happened with me i have sent an email to dubai tourism and they forwarded to dubai economic department, but ejected my application by saying tourism sector not included in their scope.

        please let me know what have you done to get your money back.

    1. I got the mobile number of of their staffs who had collected money from me nd friends. Now he is changing his mobile number and i have his present number . His number is Duglus.+971 58 175 9501

  2. Hayat Vacations is completely fraud.
    Dear All,

    Hayat Vacations is completely fraud.

    5 months i have been chasing for my money still no response. Please be aware and do not buy any product from Hayat Vacations.
    If you already have been cheated by them ,please contact me to fight this fraudster. my email id is [email protected]

    Regards,

    1. Yes I have been cheated too. I have also filed a complaint with DED. Hayat responded to their complaint saying they have resolved the issue and I have agreed to continue with them which was an absolute lie. After many back and forth calls and emails they agreed to refund with a deduction of 20% as administration charges for god knows what. But again this was two months back and when I call them they say it’s not ready and they don’t know when it’s going to be. Can the police help? I am a single mom and I have invested all my savings in this with the hope that I could take my children on a good holiday after a traumatic period we went through . Does anyone know a better way of approaching Dubai govt or police officials?

    2. Yes I have been cheated too. I have also filed a complaint with DED. Hayat responded to their complaint saying they have resolved the issue and I have agreed to continue with them which was an absolute lie. After many back and forth calls and emails they agreed to refund with a deduction of 20% as administration charges for god knows what. But again this was two months back and when I call them they say it’s not ready and they don’t know when it’s going to be. Can the police help? I am a single mom and I have invested all my savings in this with the hope that I could take my children on a good holiday after a traumatic period we went through . Does anyone know a better way of approaching Dubai govt or police officials?

  3. I too bought a vacation package for 8k, now no response, their loyalty card not valid. Now what to do?? They are really fraud. We have to file a police case.

  4. Hi,

    Hayat vacation fools people to believe with their lies! Last June 1, Hayat Vacations reach out to me and informed that I won a voucher vacation to Thailand. Since I am planning a vacation to Thailand I went to the venue only to be offered a membership package. They’ve force me to join the club. The membership package offered was 19,750 AED, I paid 10,000 AED in advance and remaining 9,750 AED are through instalment. I tried booking for holidays with them, but no one answers phone calls and not even replying to mails. I have been contacting them since June till August, but no one even bother to answer. Then I decided to cancel my membership in September (for all the reasons I have) and requested to get the full refund, I sent them official mail and even visited their office in Al Makateb Towers – Diera. Since September till date I have not receive a refund of the money I paid to them even status of it. They’ve even wanted me to use their services and get 50% refund. They kept on saying my request is under management approval for 4 months now!
    Anyways, I have already filed a complaint to Dubai consumer rights. You can also submit your complaints. You can call 600-545555 and tell them about your complaints with Hayat.

    Regards,

    Rica

    1. Hi, Do you have any update for this complaint? Can you share with us who to contact?
      We actually have the same situation. i cannot contact them anymore.

      Regards,

  5. I am also having one issue with HAYAT Vacations. Kindly make one chain /group and keep in touch with each other who are cheated by HAYAT VACATIONS. Once any of us get the information about HAYAT, we can share with each other.

    Please send me email on [email protected]

  6. I too have been cheated, does anyone got any update from Hayat vacations? I went to Hayat vacation office near Deira city centre and it was sealed and closed by Dubai court, not sure how do i recover the money i lost.

  7. Hi,

    I am also one of the victim of Hayat Vacations fraud.
    My calls were not attended, so I went to their office near Deira City Center which happened to be sealed by Dubai courts.
    I dont think so that Hayat Vacations will come back as this was meant to be a scandal.
    However, I request other victims to inform me if there is any development and if there is any way that we can get our money back.

    Thank You,
    Arjun

  8. I took Budget Family Membership (number HVAUH 200126) from Hayat Vacations in Dec’2018, they promise me lot of things such as discounted air tickets, big events VIP tickets/passes etc. apart from holidays, but now since last six month I tried to call them on all the contact nos. which I have been given but all these nos. are not working, also I tried to contact thru there website but no reply, I invested AED 23000/- ,I want refund of my hard earned money, I am attaching there welcome letter for your reference, please help us to refund my money, Thanks,
    JAGDISH

    0526100462
    [email protected]

  9. Hayat vacation cheated me also…i pay them 17000 dh for switzerland trip last year march..since 1 year i m trying to contact them but they are not responding..please help me to lodge complaint against hayat vacation…

  10. Hello,

    Let’s all get together and file a case against the owner of this company. I know a lawyer who can help but it’s better to have collective dispute and I’m sure this will end up something really good.

    I’m in Dubai and we can get together to go to a lawyer and discuss.

    Let me know!

  11. I am also victim of these fraudulent company. They have cheated me for AED 17500/- . Been several times to their office last year but of no use. Ultimate fraud.

  12. Same thing happened to me. I reached out to DED and I was informed that Hayat Vacations is not cooperating hence I have to take the case up to Dubai Courts. Has any of you reached at this point by now?

  13. Hi,

    I have offered a package also and bought a AED 7,000 package but they are no where to be contacted, did someone here got a response from them?
    They sent me email last Jan. 31, 2020 saying I can avail but only email, they can’t be contacted thru mobile. I sent email to them in response but have got their reply.
    The email goes;
    Contact : [email protected]
    CC: [email protected]

    Please if anyone has an update on this contact me.. [email protected]

  14. Vijesh Mascarenhas

    Hi, I was too trapped under this fraud knowing such things don’t happen here though I tried to find some info prior to purchasing and found only good reviews unlike now. Seems to be a setup of very deep planned fraud. None of the contacts are working and assuming they have either left Dubai or switched to another business of fraud. I have had purchased a package worth AED 11K and the hardened money is gone in vain. Is there a way we could claim this or complain to the authorities?
    They at the start provided some contract with DED stamp and signatures and look so legally proper, amazingly frauded.
    Leave my contact details: [email protected]

  15. Hello,

    We paid them 18000 dirhams for family package to europe.
    We paid them on the spot after the meeting.
    And now years ago already, we didnt get any news from them. Very bad experience. Lesson learned.

  16. I was almost trapped too . Almost , but I was really adamant that I wouldn’t give a single penny from my pocket ! But I saw many people around me who were buying their packages.. later I came back home and read the reviews and realized that we hv dodged one of the biggest scammers in UAE. I wonder Why people are not aware about such scams? Maybe more campaigning is needed against such facilities.

  17. Dear All,
    I have the similar story I tried to reach this guys but its worthless can anyone suggest or there is any ray of hope to get the money back.

  18. AL hayat facilities cards LLC company 1501 belresheed tower 01 nmc hospital same building in bhairah Cornish shj these are companies totly froud we are also facing a problem now a days in shj they told to us we have a same company in Dubai also this is my mail ID [email protected] and contect no 0525507308

  19. Hi..
    I just came to know they have ran away. ..I have paid 9750 dhr ..Rakesh Kollath was contact person to make this membership. ..
    Anybody got refund? What I should do? Pleas let me know ..

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